Returns & Exchanges
At Philip Stein, we want you to be completely satisfied with your purchase. If your luxury timepiece or wellness accessory does not meet your expectations, you may return or exchange it within 30 days of delivery in its original, unworn condition.
Initiate Your Request
Log into our returns portal or contact our concierge team with your order number and email address to start the process.
Prepare the Package
Place the item securely in its original Philip Stein packaging, including all warranty cards, manuals, and protective films.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your return box before dropping it off at any authorized carrier location.
Quality Inspection & Refund
Once our specialists verify the item's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing